Here at Claydata®, we’re proud of the story we’ve written and are continuning to write. We’ve established a virtual library of e-health tools, with books and chapters on every conceivable subject. And we’d like to invite you to come over to cloud nine with us and browse!

 

Here are some of the stories our PuttyHealth™ users have written with the help of our revolutionary suite of e-health software solutions.

 

We’d love to hear your story, too – drop us a line and we’ll write you in to Claydata®’s e-health history.

 

Recognise your problem below? Here’s our complete list of stories – user experiences with Claydata solutions from the front lines.

 




Problem: Increasingly, I’m seeing tourists, people who’re in town only temporarily, and it’s difficult to effectively assess these mobile patients because their record isn’t at hand. This applies to people who’ve just moved house too – their records are out of reach.

 

Solution:

As a PuttyProvider™ all those travellers and migrants who are PuttyMe® users – whether they’re from the next town, state, or from overseas – can easily communicate to me their full medical history, or just that part of their e-health record that is appropriate. 20-30% of our patients change their address each year, but the PuttyHealth™ system makes EMR totally secure and totally portable. If we see a patient who is moving from a provider that doesn’t use an EMR system, we can still use PuttyConnect™ to lodge a VoIP call to their old clinic and request a record transfer that way.


Problem: I’ve got the baby blue book but it’s always getting bigger and to be honest I’ve mislaid it or forgotten to bring it to an appointment more than once. I wish it was a bit more portable.

 

Solution:

As a regular user of the health system, on behalf of my newborn, that is, it made sense to become the guardian of my child’s PuttyMe® e-health records. The baby blue book is always accessible both to me and my GP, whose clinic is a PuttyEnterprise™. I can keep track of vaccinations – crucial when my child is ready for kindergarten – her éSummary™, éAlerts™, and éHistory™and there’s no way I can lose it! It’s going to benefit my child when she grows up too – her medical history is there for her from year dot.


As we recently announced, our éScripts™ app recently got a big boost from integration with the world-class MIMS drug database. If you want, you can ‘zoom out’ to give yourself an overview of your entire practice in terms of prescriptions. Here, we want to focus on giving you a brief tour through a typical patient-doctor scenario that uses éScripts™ to make the prescribing process simple, fast, and headache-free.

 

PuttyPassYour PuttyMe® patient reports for a check-up and you find that he needs a new prescription. With a scan of his QR-code-enabled PuttyPass™ card – linked to this specific patient’s éContact™ – you can pull up éHistory™ to see his entire prescribing history and the medications he currently uses, including an éAlerts™ list detailing a couple of adverse effects that you have been carefully monitoring and managing. You can sort this list in many ways – by drug name, drug type, schedule, warning, and more.

 

You’ve decided on a drug, so you click ‘Add a drug’, and a search interface appears. Instant searching pulls up lists of drugs as you type. This aggregate list that rapidly narrows down as you enter text is made up of three separate lists: the medications your patient is currently on or has been prescribed in the past, your ‘favourites’ – medications you recommend and often prescribe, and the comprehensive medications tabulated by the MIMS database. The advantage of this three-tier real-time search system is that you can quickly find a previously prescribed or commonly prescribed drug in order to issue a repeat prescription, with the option of adding a new drug to the patient’s medications list from MIMS.

 

medicinesYou select the appropriate drug, which populates the drug list of your patient’s éHistory™ matrix. You can instantly see whether there are any contraindications or adverse effects associated with this drug, either in isolation (drug-drug interactions) or in relation to your patient’s medical history (drug-health interactions). MIMS comes into its own here, cross-indexing the selected drug with the patient’s other prescriptions. Your Opinions PuttyToolkit™ is also factored in to provide you with the most comprehensive overview of this drug’s place in your patient’s medical treatment.

 

All that remains is to determine the prescriptions schedule and sign off on the script. If necessary, éScripts™ helps you assemble bulk prescriptions in a flash. The last step is to digitally sign off on the script. Then, according to your instructions, the script is either sent to reception to be printed for your patient, or it will remain in an e-prescribing workflow, being electronically sent via the PuttyScript™ gateway to your nearest and dearest pharmacy for your patient to collect at their leisure.


Problem: I had a cancellation today, and the replacement booking turned out to be a patient with some problems relating to a particular consultation report – which was locked away at the city hospital’s archives!

 

Solution:

As PuttyHealth™ users, our clinic and the city hospital are securely networked. It doesn’t matter that the hard copies are rotting in the basement! All I had to do was to login to PuttyEnterprise™ as an authorised PuttyProvider™ – PuttyMe® allows medical providers emergency access to the essential medical data represented by the éSummary™, éHistory™, and éAlerts™ applications. The powerful data mining capabilities of éTags™ let me pinpoint just the right document.


Problem: A patient has presenmted with a severe rash and I’m in urgent need of a second opinion.

 

Solution:

My patient’s a PuttyMe® user and I’m a PuttyProvider™. That’s fantastic because it’s made it so much easier to go over his EMR together during the consultation. Despite this, I’m finding it hard to diagnose. I turn to PuttyConnect™ and see that my colleague, a dermatologist who’s also on the Putty® network, is online.

 

I message him and he indicates that he can spare a few minutes. We use PuttyConnect™’s teleconferencing facility to examine my patient’s symptoms. I also use PuttyShare™ to quickly – and for just the time of the consultation – share my patient’s éCabinet™, éSummary™, éAlerts™, and éHistory™. Thankfully it doesn’t appear serious. With just a prescription and a follow-up consultation necessary – all of which is so easy with PuttyEnterprise™ – my patient and specialist colleague are satisfied, with the whole transaction logged in PuttyHealth™


Problem: One of my aged care patients is due to come in to see her test results and I need to pull her scans up from another clinic.

 

Solution:

All my patient’s records from our PuttyEnterprise™ are immediately available. Plus we’ve developed a close relationship with the lab who compiles our pathology reports – as a PuttyEnterprise™ known to us we share documents freely. I used PuttyConnect™ to VoIP with the CRO at the lab and received the file over PuttyPath™ within minutes. In fact, thanks to the intelligence of the éCabinet™ application the file was immediately associated with the right patient record.

 

There was a separate scan that had to be sourced from another PuttyEnterprise™ whose records we don’t have permission to access. Thanks to PuttyConnect™ it was no problem to get in touch and file a fully-trackable request. In time for the consultation I received an alert via PuttyConnect™ and the scan was waiting to be attached to my patient’s EMR via the éCabinet™ application. In fact, she mentioned that she’d seen the update to her PuttyMe® before she left home.


It's about connectivityClaydata® is all about connecting you with tailored software solutions so you can really connect both within your enterprise and with the wider community. Claydata® is a genuine leader in the field and we base our success on the concept that our users be empowered to mold a unique, intuitive experience using the Claydata® toolkit. Building from an open-systems based computer language, Claydata® have sculpted a unique modular system in which a suite of powerful platforms host an even broader range of bespoke applications, all based in a secure cloud-computing architecture.

 

Take the telemedicine tour with PuttyConnect™ or read on to find out about our communications in action…


 

PuttyConnect™

 

PuttyConnect™ is a keystone in the PuttyHealth architecture. As an all-encompassing communications network, it connects different PuttyEnterprises™ across multiple channels – telemedicine, alerts, messages, VoIP, chat, file-transfer, video-conferencing and more.

 

PuttyConnect™ implements an easy-to-manage Virtual Private Network (VPN) coupled with high-level Secure Sockets Layer (SSL) security protocols to ensure the integrity of your communications.

 

Integrate communications between each and every PuttyProvider™ and administrator within your PuttyInstitute™. Connect each and every PuttyInstitute™ within your wider PuttyEnterprise™. Reach out and communicate with other PuttyEnterprises™ with unprecedented levels of interoperability.

 

Some examples from Our Stories

 

I need to communicate with a specialist during a consultation.

 

Problem: A patient has presented with a severe rash and I’m in urgent need of a second opinion.

Solution: My patient’s a PuttyMe® user and I’m a PuttyProvider™. That’s fantastic because it’s made it so much easier to go over his EMR together during the consultation. Despite this, I’m finding it hard to diagnose. I turn to PuttyConnect™ and see that my colleague, a dermatologist who’s also on the Putty™ network, is online. I message him and he indicates that he can spare a few minutes. We use PuttyConnect™’s teleconferencing facility to examine my patient’s symptoms. Thankfully it doesn’t appear serious. With just a prescription and a follow-up consultation necessary – all of which is so easy with PuttyEnterprise® – my patient and specialist colleague are satisfied, with the whole transaction logged in PuttyHealth™.

 

Read more about Claydata®’s éTeleconsult telemedicine workflow.

 



My patient’s record is spread across multiple locations.



 

Problem: I’m addressing a complex case at the moment but I suspect the complication is not so much my patient’s medical history but the fact that there are scans, reports, charts scattered across three cities and a handful of clinics and hospitals!



Solution: We’ve recently adopted Claydata®’s PuttyHeath™ e-health solution. Via PuttyConnect™ my I can connect with all the PuttyProviders and PuttyInstitutes™ within our PuttyEnterprise™ for real time chat, VoIP, teleconferencing and more. Within our PuttyEnterprise™ all our e-health records are synced with the cloud anyway, but if I need any face-to-face clarification I know PuttyConnect™ can put me in touch. 

Previously, it was always difficult to source patient’s records from other providers, but thanks to PuttyConnect™ my PuttyEnterprise® can easily communicate with other PuttyEnterprises™. I can transfer EMR or request a release. This has halved the amount of time it takes to consolidate my patient’s e-health records, and it just keeps getting better as we discover how powerfully integrated and interoperable PuttyHealth™ really is.

 



I need to visualise test results for my aged care patients. 



 

Problem: One of my aged care patients is due to come in to see her test results and I need to pull her scans up from another clinic. 



Solution: All my patient’s records from our PuttyEnterprise™ are immediately available. Plus we’ve developed a close relationship with the lab who compiles our pathology reports – as a PuttyEnterprise™ known to us we share documents freely using PuttyShare™. I used PuttyConnect™ to voice over IP (VoIP) with the chief records officer (CRO) at the lab and received the file over PuttyShare™ within minutes. There was a separate scan that had to be sourced from another PuttyEnterprise™ whose records we don’t have permission to access. Thanks to PuttyConnect™ it was no problem to get in touch and file a fully-trackable request. In time for the consultation I received an alert via PuttyConnect™ and the scan was waiting to be attached to my patient’s EMR. In fact, she mentioned that she’d seen the update to her PuttyMe® before she left home.

 

 

 


Problem: Of course, we’ve always used the baby blue book for our newborns, but we’d like to streamline the complex documents required and make it easier for us and parents to manage.

 

Solution:

At our PuttyEnterprise™’s neonatal and paediatric PuttyInstitute™, we’ve integrated the baby blue book with our éContacts™ database of PuttyMe® patients. This way each infant’s e-health record – éSummary™, éHistory™, éAlerts™, and éCabinet™ files – is continuous from birth through to adulthood. We’re pleased to find, as are parents and individuals, that PuttyHealth™ implements comprehensive privacy controls via éContacts™ and PuttyPass™ privileges that govern parent’s rights to manage their child’s records once their child reaches maturity.


Problem: I went in for a bone scan yesterday and I’m eager to find out whether I can take a walk today in the confidence that I’m not osteoporotic – or whether I should take my walking stick.

 

Solution:

As a PuttyMe® user I can access my results from home. My doctor is a PuttyProvider™ and he simply uploads my scans and reports to my e-health record with the éCabinet™ application. They’re instantly available to me – I don’t have to book a repeat consultation unless my doctor thinks it’s appropriate. In which case, PuttyMe® and éBooking™ let me know. But today I’m walking stick free!


Problem: Lately I find it harder and harder to remember which medication to take each day and when. I’ve mislaid a few of the accompanying instructions and it doesn’t help that I have to take more pills as the years go by.

 

Solution:

I’m not one for the latest technology, but even I find it easier to use PuttyMe® to stay on top of my medications. It’s all there in my éHistory™. I can even be alerted when it’s time to take my pills, or when it’s time to get a repeat prescription. If I ever need additional support I can use the PuttyHelp™ and PuttyConnect™ services.


Problem: As a diabetic I often have to visit several specialists in turn, each requiring various pieces of information from my medical history. It means a lot of appointments, repeat consultations – sometimes I forget.

 

Solution:

PuttyMe® talks to all the PuttyInstitutes™ that I have relationships with, keeping me on track with bookings and repeat consultations. I use PuttyConnect™ to communicate with the clinics and can access my schedule online through éBooking™. It’s a real stress relief to know that when I head to each clinic they have access to the whole story – with PuttyMe® so do I.


Problem: We’re overseas and our smallest has fallen sick. The whole family got all the right vaccinations, I think, but I’m concerned and I want to take him to hospital. Problem is we’re miles away from our records.

Solution:

After speaking to our GP about PuttyHealth™ – she’s a PuttyProvider™ – we decided to all become PuttyMe® users. Even our smallest now has PuttyMe®, with my partner and I appointed as guardians. Checking online via éBooking™, we were relieved to find a PuttyEnterprise™ near our hotel – we booked a check-up knowing that all our youngest’s health record – éSummary™, éAlerts™, and éHistory™ – would all be available, called up instantly from our GP’s PuttyInstitute™.


Problem: I landed a new job and had to quickly move to another town. Unfortunately, I forgot to sort out my ongoing medication before I left and I need a repeat prescription.

 

Solution:

It’s not an issue because I’m a PuttyMe® user. Because I can access my e-health records online I know exactly which medication I need. More importantly so can any healthcare professional who is a PuttyProvider™. I’m searching for a PuttyEnterprise™ now so I can book an appointment via PuttyConnect™ – which will be a breeze because I know PuttyHealth™’s éBooking™ makes booking easier!


Problem: It’s becoming difficult to manage the amount of data associated with my clinic’s roster of patients. Increasingly, we’re dealing with complex cases, complex medical records.

 

Solution:

As a PuttyProvider™ working across several fully-integrated PuttyInstitutes™ within our PuttyEnterprise™, it’s no problem sourcing and communicating all the data represented by so many individual éRecords™ and éHistories™. Thanks to PuttyHeath™’s powerful set of eTags™data-mining tools, I can mold a perspective on the data that suits me. From the beginning, data input is a breeze because I have custom éForms™ at my fingertips.


Problem: I’m addressing a complex case at the moment but I suspect the complication is not so much my patient’s medical history but the fact that there are scans, reports, charts scattered across three cities and a handful of clinics and hospitals!

 

Solution:

We’ve recently adopted Claydata®’s PuttyHeath™ e-health solution. Via PuttyConnect™ my I can connect with all the PuttyProviders™ and PuttyInstitutes™ within our PuttyEnterprise™ for real time chat, VoIP, teleconferencing and more. Within our PuttyEnterprise™ all our e-health records are synced with the cloud anyway, but if I need any face-to-face clarification I know PuttyConnect™ can put me in touch.

 

Previously, it was always difficult to source patient’s records from other providers, but thanks to PuttyConnect™ my PuttyEnterprise™ can easily communicate with other PuttyEnterprises™. I can transfer EMR or request a release of an éSummary™. This has halved the amount of time it takes to consolidate my patient’s e-health records, and it just keeps getting better as we discover how powerfully integrated and interoperable PuttyHealth™ really is.


Problem: I spent hours digging through my patient’s records and visiting the hospital archives but haven’t managed to find that crucial scan. My patient has no idea where it might be either.

 

Solution:

The PuttyHealth™ system is great because it gathers into a secure data cloud all the bits and pieces of medical information that so often go missing. Within our PuttyEnterprise™ all my patients are PuttyMe® users and, as their authorised PuttyProvider™, their e-health records are represented in the comprehensive éRecords™ application completely intact and at my fingertips.

 

Gathering general health data – éAlerts™, éHistory™, and éSummary™ and more – from various PuttyEnterprises™ is easy with the Putty® gateways PuttyPath™, PuttyScript™, and PuttyPACS/FTP™. Each of these can forward and precisely associate pathology data (éLabs™), prescription data (éScripts™), and diagnostic images (éCabinet™), for example, with the patient’s record.


Problem: A lot of complex cases, a lot of chronic cases come across my desk and to be honest I’m concerned that my other patients are missing out on the attention they need and deserve because of the sheer size of these complex records. Paperwork!

 

Solution:

PuttyPassFirstly, I find the éNotes™ application a breeze – I can even enable speech to text and various macros or shortcuts. In addition, as a PuttyProvider™ all my patients are PuttyMe® users. Each of them has a PuttyPass™ that makes accessing their full e-health record easy. If a patient doesn’t have their PuttyPass™ with them, it’s no trouble to gain access because I have a PuttyPass™ too, validating me within our PuttyEnterprise™ to securely access PuttyMe® records.


Problem: I recently went through a bit of a health scare – lots of tests and consultations. I’m pretty much in the clear now but I’m still being monitored. Really the worst side effect is that I have to drag my hefty medical files around to each clinic!

 

Solution:

PuttyPassI’ve got my PuttyPass™, a PIN-protected smart card that gives me full access to PuttyMe®, where I can view my whole medical history (éHistory™) as well as set privacy levels (éTags™). When I go to a clinic, my PuttyProvider™ uses my PuttyPass™ to get access the records that he needs, all in one place. It’s like a passport or a driver’s license – an easy and secure way to navigate the health system.


Problem: We maintain a database of electronic medical records, but our patients are demanding more comprehensive access to their health data.

 

Solution:

In the first instance, Claydata®’s PuttyEnterprise™ streamlined our EMR management. Subsequently, the associated PuttyMe® platform has enabled our patients to securely interact with the PuttyEnterprise™ system, remotely accessing and controlling their electronic health records.

 

PuttyMe® patients with full PuttyPass™ access can, for instance, use their registered mobile device to access their medications listthrough éHistory™. With simple SMS functionality, a remote patient may answer security questions and then interrogate his or her record, receiving a condensed éSummary™ data report on his or her mobile device within seconds. Smartphone users can simply scan their PuttyPass™ QR-code to gain access. With smartphones, even medical images such as x-rays can be accessed through éCabinet™. Even if a patient is not a PuttyMe® user, they can still get an update on the status of their appointment bookings through éBooking™. This presents an obvious benefit to our patients, but also means that our medical staff do not need to be available in order to respond to requests for simple information. With PuttyMe®, our patients’ e-health data is entirely in their hands.

 

Also, we often circulate surveys built using éForms™ to our PuttyMe® patients, who can also use a custom éForm™ to update their daily diabetes test results, meds administration etc. Inputs such as these are immediately available to each patient’s supervising doctor, no matter where they are.


TelemedicineYou might have read our article about PuttyConnect™, our specialist application that gets you connected to patients, providers, other institutes and more. Now we’d like to give you a brief tour of a typical – and powerful – use of PuttyConnect™ in the context of Claydata®’s fully-integrated telemedicine workflow. This is the telemedicine of the future. This is telemedicine Claydata® style.

 

I’m offsite, visiting a patient at a nursing home in the middle of a consult. I decide that my patient would benefit from a specialist’s opinion. Even better would be to organise a teleconference, seeing as the patient is bedridden. So, at the end of the consult I make sure I flag up a telemedicine booking in the patient’s needs section of my patients treatment plan, accessible through the éPlanning™ application.

 

The practice manager receives the alert for booking a telemedicine session and turns to éBooking™ within PuttyEnterprise™. éBooking™ coordinates appointment schedules amongst disparate PuttyProviders™ and PuttyInstitutes™. The practice manager books a date, time, and location suitable for the patient, myself, and the specialist provider to get together in a teleconference. Once this is booked in, the patient’s éSummary™, along with relevant éCabinet™ media such as diagnostic scans, reports generated from éNotes™ and restricted views of custom éForms™, is sent to the specialist over the secure PuttyShare™ network.

 

meetingNotifications are sent out to all parties, with subsequent alerts going out a day, an hour, or a few minutes in advance, according to individually-controlled presets. These processes are handled by the éMessages™ application. When the time comes to actually enter the telemedicine session, the system checks that patient, specialist, and myself are all present. Once we all accept the invitation to join the videoconference, we are automatically connected using PuttyConnect™ via our iPads, iPhones, and desktop computers.

 

I have opened up éNotes™ to add pertinent information as the telemedicine session proceeds, while we’ve also chosen to record the teleconference and store it in éCabinet™ for future reference.

 

Simple, powerful, secure, and fully-integrated into your broader PuttyEnterprise experience.


receptionist

Consultation is easier than ever with Claydata®’s PuttyHealth™ system, which integrates flawlessly with your preferred mobile device, such as an iPad. Check out this tour of a quick consult and imagine the possibilities for your practice.

 

 

Our patient enters the clinic and reports to the receptionist, who scans the patient’s PuttyPass™ card and asks her to take a seat. PuttyPasses™ are QR-code-enabled, meaning they are linked to a specific éContact™, a specific patient’s record. This initial scan at reception alerts the éBooking™ application and on our doc’s consultation room computer screen the éDaysheet™ booking status tool reflects that a patient is waiting – the booking has changed to red.

 

When our doctor is ready to receive our patient, her medical assistant heads to the waiting room with her iPad and greets our patient. “Can I take a look at your PuttyPass™ card, please?” she asks. With another scan the éDaysheet™ booking changes again to blue – the patient has been called and is visibly in consultation.

platforms me pass01Scanning the card has already brought up the patient’s EMR and a consultation form with access to the patient’s basic éSummary™, éHistory™, and éAlerts™ health data and a consultation éForm™, ready for speech to text note-taking with éNotes™. In these kind of quick consultations, notes are most often taken on the run. Even if your style is to jot notes then transcribe – using the éNotes™ app saves so much time. You can also dictate notes or take snapshots with your iPad and attach them to the record with the éCabinet™ application.

Pulling up the éCharts™ application our doc checks his patient’s vital signs, entersthis data using éForms™, and measures them against the existing éCharts™ data – the patient’s latest height, weight, and blood pressure. éForms™ lets our doc make some adjustments to éPlanning™, ordering a pathology investigation through éLabs™, and modifies the patient’s éHistory™ to reflect these findings.

In this consult, as our doctor asks questions and takes notes with éNotes, he uses shortcuts to common symptoms and observations, plugging them in with just a few clicks and an iPad. Still within the same éForm™, he orders a further investigation. All the data and administrative tools he needs are quickly available, mobile on the iPad, and can be accurately viewed, modified, and implemented in a totally secure, self-contained environment.

consultation

With another iPad scan of our patient’s PuttyPass™ card, the consultation is flagged up as finished and our patient heads back to reception. While she’s on the way out, our doctor sends two pieces of information in a flash: details of billing through the éBilling™ application and our patient’s future needs as reflected in éPlanning™.

At reception, our patient’s PuttyPass™ card gets a final scan, she confirms her future bookings in éBooking, and she is logged as having exited the clinic.

Claydata®’s PuttyHealth™ plus an iPad – a simple and streamlined consultation.

 

iPad PuttyHealth


Problem: We’re new to PuttyHealth™ – all our providers and admin staff are impressed with the integration and functionality of the PuttyEnterprise™ software and all our patients are signed up as PuttyMe® users. But we really want to train our staff (and educate our patients) to fully exploit the system.

 

Solution:

Claydata®’s PuttyHelp™ platform has provided us with a fantastic resource to draw upon for everything from simple technical references, to training and direct problem-solution feedback. Pur medical and administrative staff have all trained up and are now accredited chief record officers (CROs) and chief electronic medical officers (CeMOs). Our doctors and admin staff can draw upon the resources of PuttyHelp™ to present webinars, respond to support tickets, offer patient vouchers and more. Besides offering precise information to our patients about the benefits of being PuttyMe® users, they are also enthusiastically participating in the PuttyHelp™ community, contributing their novel advice and expertise to the growing knowledge base.

 

What’s more, when our staff help out the community, we earn PuttyPoints™ under the PuttyIncentives™ programme. Our PuttyPoints™can be traded for more extensive Putty® products and services. We’re looking into expanding our telemedicine practice and PuttyServer™ functionality on the back of our accrued PuttyPoints™.


Problem: In general, we need a way to send prescriptions to our pharmacy partners and receive the corresponding dispensing information. This is of particular importance to our patients, many of whom are aged.

 

Solution:

The PuttyScript™ gateway allows us to communicate directly with pharmacies. Prescriptions generated by éScripts™are sent to pharmacies and dispensing data is received in return. Its invaluable to our aged care practices, because we can track and auditprescribing to make sure our patients are picking up their scripts and keeping up with their medication regime. We sometimes use PuttyConnect™ to lodge a free VoIP call to confirm face-to-face with our pharmacists.


Problem: As a medical group that participates in extensive medical research, we need some way to collate and analyse the data generated by the many patient-provider-enterprise interactions that occur here each day.

 

Solution:

Claydata®’s PuttyData™ gateway leverages the power of the éResults™application, making it simple to define a problem set, collate a large amount of data and conduct analyses. For us, the deidentified health data that PuttyData™ can access represents not only the revenue, reputation, and important pedagogical contribution associated with academic achievement, but also a chance to enact quality control measures, allowing patient expectations and outcomes to be assessed.


Problem: We’ve got the usual cash and card facilities at our small general practice, but increasingly patients are asking to be able to do online bank transfers and even PayPal! We’re worried about the security of online transactions and, moreover, about keeping track of all these additional billing methods.

 

Solution:

Claydata®’s PuttyHealth™ solution gives us access to the PuttyPay™ gateway. Now we use this secure portal for all our online and onsite payments – PayPal, credit card, online bank transfer, and Medicare billing. PuttyPay™ is capable of processing any payment method that our patients use, and we’ve also started using it to process our outgoing payments – to our contractors and visiting medical officers, for example. Another great feature is that a given PuttyPay™ transaction is automatically integrated with a given PuttyMe® patient record, right down to the particular consult or procedure that was billed. This makes it so easy to track and audit or payments. We can even do detailed revenue analysis through éBilling™, the application that drives the PuttyPay™ portal.


Problem: As we’ve grown we’ve found ourselves interacting more and more often amongst ourselves as well as with external parties. We’re concerned about the best way to go about this in terms of efficiency and utility, as well as, of course, the understandably stringent legislation surrounding the sharing of patient health data.

 

Solution:

Since installing Claydata®’s PuttyHealth™ suite, including the central PuttyEnterprise™ management system, our internal communications are smoother and more integrated than ever. We routinely share éCabinet™ diagnostic images, for example, between the scan department and our consulting rooms. For this we use the PuttyShare™ platform.

 

More generally, we use PuttyShare™ to share patient records and/or any of these records’ components both internally and externally. In particular, PuttyProviders™ can be granted a view of an éForm™ using PuttyShare™. Also, the distribution of medical summaries (éSummary™), medications lists (éScripts™), a patient’s medical history (éHistory™), and allergy and adverse events data (éAlerts™) are part of our everyday medical practice.

 

Similarly, PuttyMe® users are often allowed access and editing rights to an initial point of contact survey built using éForms™ while they sit in the waiting room. Such a form can be served to their mobile device or an iPad handed to them by reception using PuttyShare™.

 

Naturally, Claydata®’s ability to ensure the security of this sharing capability is of prime importance. We’ve found that PuttyShare™ navigates the complex and tightly legislated privacy, security, disclosure and compliance requirements by instituting a number of security controls. Our staff can, for instance, allow an external provider (a patient’s GP for example) time-restricted web-browser access to a particular document or record. Despite this platform utilising some of Claydata®’s most innovative security provisions, PuttyShare™ remains remarkably easy to use and efficient.


Problem: Because we draw on sophisticated diagnostic imaging procedures, wehave to be able to processes large data volumes.

 

Solution:

Because we use PuttyEnterprise™, cumbersome files such as CT, MRI and ultrasound scans can be handled efficiently by the PuttyPACS/FTP™ gateway and be integrated into patients’ electronic medical records quickly and securely. These files are passed from the diagnostic imaging centre to our consulting rooms via the gateway, and are associated with the patient record using the resourceful éCabinet™ application.


Problem: We want to get with the 21st century and not only promote ourselves with a web presence but also allow our patients access to some basic online functionality.

 

Solution:

Claydata® has helped us setup a whitelabel website powered by their PuttyBiz™ web management platform. This powerful tool looks great and has a fantastic hit rate. Plus, SEO management has increased our search-engine rankings. We even designed a patient survey with éForms™ and found that most of our new patients found us via the web.

 

Furthermore, the website allows us to permit secure patient-access to online bookings through éBooking™, payments with PuttyPay™ and éBilling™, appointment notifications via éMessages™ and more. Such functionality represents a huge time-saving for front-desk staff and a significant benefit to patients. PuttyMe® patients can even use PuttyConnect™ to VoIP our clinic for free for face-to-face contact.


Problem: As a group of successful specialist clinics we’re expanding to include some general practice partners and even a laboratory service. Our electronic medical record system is strained as it is; we’re concerned that this expansion could just make communications and record-keeping even more problematic.

 

Solution:

We implemented Claydata®’s PuttyHealth™ e-health solutionand found that it easily extended to additional locations and services due to the modular and interoperable architecture of PuttyEnterprise™. Specialists could advise our GPs using PuttyConnect™, our lab could easily send diagnostic images and test results with PuttyPACS/FTP™ and PuttyPath™ gateways.

 

What’s more, expansion costs were minimised because extended licensing costs were minimal and our extra centres didn’t have to pay for expensive hardware – all our users connect with the overarching PuttyEnterprise™ via a securely networked cloud and Claydata® equipped us with off-the-shelf PuttyTerminals. This positive experience has installed a spirit of confidence amongst our stakeholders – it is apparent that any future acquisitions will similarly be easily integrated into our expanding enterprise.


Problem: It’s an emergency, and I’m not sure if the patient is going to be conscious – or be able to recount their vital medical information in any case.

 

Solution:

Our paramedic team have all opted-in as PuttyProviders™ and thankfully, this patient is a PuttyMe® user. This emergency situation warrants access to the patient’s éAlerts™, éSummary™, and éHistory™ so that we can see in a flash whether this patient has any allergies or whether there are any other alerts relevant to this emergency.