My record’s too cumbersome

Problem: I recently went through a bit of a health scare – lots of tests and consultations. I’m pretty much in the clear now but I’m still being monitored. Really the worst side effect is that I have to drag my hefty medical files around to each clinic!

I can’t get access to my record

Problem: I had a cancellation today, and the replacement booking turned out to be a patient with some problems relating to a particular consultation report – which was locked away at the city hospital’s archives!